These Terms and Conditions sets out how TRUEBELL MARKETING & TRADING LLC (“Truebell” or “We”) uses and protects any information that you give Truebell when you use this Shop.dilmahtea.ae (the "Site").
This site is hosted and managed by Truebell for and on behalf of Dilmah Ceylon Tea Company Plc of No.111 Negombo Road, Peliyagoda, Sri Lanka (“Dilmah”).
This website provides the content and services available on the site to you subject to the following terms and conditions, our privacy policy and other terms and conditions and policies which you may find throughout our site in connection with certain functionality, features or promotions as well as customer service, all of which are deemed a part of and included within these terms and conditions (collectively “terms and conditions”). By accessing or using the Site, you are acknowledging that you have read, understand and agree,
without limitation or qualification, to be bound by these terms and conditions.
You can track your order placed on shop.dilmahtea.ae by logging into your account. Please note that orders can only be delivered to an address within UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 2 working days. UAE Delivery Fees will be a Flat Rate of AED: 20 for orders below AED 200 and Delivery Free for Orders AED 200 and above.Avoid any delivery delay by providing your full address along with your contact details.
When you use any of our websites, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or telephone on this site or through other websites. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All information and content included in or made available on the site, but not limited to trademarks, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations and the compilation and organization thereof (collectively, the “Content”) is the property of Dilmah or its content suppliers and protected by international copyright laws. The compilation of all content included in or made available through Dilmah United Arab Emirates Shop is the exclusive property of Dilmah and is
protected by international copyright laws.
You shall not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Dilmah without express written consent. You may not use any meta tags or any other "hidden text" utilizing Dilmah's name or trademarks without the express written consent having been first obtained from us.
Subject to your compliance with these Conditions of Use and your payment of any applicable fees, Truebell or its content providers grant you a limited, non-exclusive, non-transferable, non-sub-licensable license to access and make personal and non-commercial use of this website to purchase Dilmah Online Shop Products and Services. This license does not include any resale or commercial use of any Dilmah Products and Service, or its contents; any
collection and use of any product listings, descriptions, or prices; any derivative use of any Dilmah Online Shop Products and Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Dilmah or its
licensors, suppliers, publishers, rights holders, or other content providers.
We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.
The site is presented “as is”. We make no representations or warranties of any kind whatsoever, expressed or implied, in connection with these terms and conditions or the site, including but not limited to warranties of Merchantability, Non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise) under any
circumstances, for any interruption of business, access delays or access interruptions to the site, data non delivery, corruption destruction or other modification, loss or damages of any sort incurred as a result of dealings with or the presence of website links on the site, computer viruses, system failures or malfunctions which may occur in connection with your use of the site, any inaccuracies or omissions in content or events beyond our reasonable control.
Further to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental or consequential damages of any kind related to the site or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed One Hundred United Arab Emirates Dirham (AED 100).
You agree that no claims or action arising out of, or related to, the use of the site or these terms and conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of the Site or breach of these Terms and Conditions.
If you use the Site you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Truebell sells products to adults, who can purchase with a credit card or other permitted payment method. We reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole
discretion.
Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not
use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Trubell reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Truebell and Dilmah a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and
display such content throughout the world in any media. You grant Truebell and Dilmah and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does
not violate this policy and will not cause injury to any person or entity; and that you will indemnify Truebell and Dilmah for all claims resulting from content you supply. Truebell has the right but not the obligation to monitor and edit or remove any activity or content. We takes no responsibility and assumes no liability for any content posted by you or any third party.
Truebell respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement please refer to our legal team (info@dilmahtea.ae ) with the subject line which includes the phrase “Legal Complaint”
All items purchased from Dilmah are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
We are confident that you will enjoy your Dilmah Global Shop Products. If for some reason you have a need to return your order, please contact us at info@dilmahtea.ae. Any refund will be made by the same method as payment was received for your order or a suitable replacement as store credits. A full refund consists of the amount debited to your card or received as payment for that specific product, plus shipping costs. Our goal is your satisfaction
Returning of products is subject to the following conditions:
∙The Product must be shipped back to us. Return shipping costs are not refundable unless the return is the result of our error, such as a product defect.
∙We cannot accept a Product return after 7 days from delivery.
∙We cannot accept a Product return that has been largely consumed (more than two servings).
∙We cannot accept a Product return if you have simply changed your mind, such as a preference for a different tea. We do not take title to returned items until the item arrives at our premises with a restocking fee of 15% of product price (exclusive of shipping cost) may be applicable. At our discretion, a refund may be issued without requiring a return. In this situation, we do not take title to the refunded item.
∙Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
We attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of any product is accurate, complete, reliable, current, or error- free. If a product offered by us itself is not as described, your sole remedy is to return it in unused condition.
Except where noted otherwise, the List Price or Suggested Price displayed for products do not includes shipping charges unless otherwise stated and excludes taxes payable to regulatory institutions and customs offices.
List Price or Suggested Price displayed in currencies other than United Arab Emirates Dirham, is to be considered for reference only. Exchange rates at the time of the purchase will be applied by the payment gateway and transacting banks.
Visa or MasterCard debit and credit cards in AED will be accepted for payment. Cardholder must retain a copy of transaction records and Merchant policies and rules.
Each customer is responsible for the taxes owed if there is a tax on those items in their state/country upon delivery. If items are returned due to customs duty/taxations, the resulting fee will be deducted before refunding payments.
Please review our policies posted on this site. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
"United Arab of Emirates is our country of domicile" and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E. With respect to any dispute regarding the site, all rights and obligations and all actions contemplated by these terms and conditions shall be governed by the laws of United Arab Emirates as if the Terms and conditions were a contract wholly entered into and wholly performed within United Arab Emirates. Any dispute relating in anyway to your visit to the site shall be referred to arbitration in accordance with the rules of the United Arab Emirates, by sole arbitrator, and the Arbitration proceedings shall be held in English Language.
You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these
Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.
Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these
Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.
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