Dilmah is a globally renowned Sri Lankan family tea company, with an unparalleled reputation for producing authentic, natural and ethical Sri Lankan tea of the finest quality. The Company pioneered the concept of Single Origin Tea in 1988, offering tea which was ‘picked, perfected and packed’ where it is grown, giving power back to Sri Lankan tea growers and consumers around the world. As the first producer-owned tea brand, Dilmah is the only fully vertically integrated tea company with presence along the entire value chain including ownership in several of Sri Lanka’s finest tea gardens, factories, printing and packaging facilities. Dilmah products are sold in over 100 countries supported by an extensive global distribution network.
The Company has remained true to its Founder, Merrill J. Fernando’s vision of making business a matter of human service, and understand the Company’s most invaluable assets are its people. The Company pursues its commitment towards sustainability through balancing economic success, environmental preservation, and social responsibility, which is reflected through the Company’s key pillars of Taste, Goodness and Purpose. A significant portion of the Group’s profits are directed every year towards supporting the humanitarian and environmental initiatives of Dilmah Conservation and the MJF Charitable Foundation.
Founder of Dilmah
VOTED SUSTAINABILITY CHAMPIONS
By independent, expert committees including the International Chamber of Commerce,
and Trusted Brands in New Zealand, Australia & Asia
- Best Corporate Citizen Sustainability Awards 2020 Winner - Category B
- Category Awards Environment Beyond the Business
- Emerged as one of the Top 10 Corporate
Citizens under both categories A & B - Category Awards Customer Relationslions
Top 10 - Most Admired Companies of Sri Lanka
announced by The International Chamber of Commerce of Sri Lanka (ICCSL), the Chartered Institute of Management Accountants (CIMA) and the Daily FT.
Voted Trusted Brand (Tea category) - Reader's Digest survey
New Zealanders have voted Dilmah their Most Trusted Tea Brand 7 years in a row, in the Reader's Digest survey
In Australia
Voted "Product of the Year 2020" for Dilmah brand Natural Infusions
In Australia
Voted "Product of the Year 2021" for Dilmah brand Inspirations tea selection
STATE OF THE ART RISK MANAGEMENT SYSTEMS
Our commitment to Taste, Goodness and Purpose extends to our people and their families
To safeguard our premises from bacteria and viruses we have Implemented an ionisation system, resulting in enhanced safety of our people, workplace and products. This provides additional safety from COVID-19 as well.
We abide by the pillars of labour, health and safety, environment and business ethics guidelines laid out in SMETA.
Our health and safety committee Includes 25% of worker representation
We have a comprehensive and updated package in place that includes SMETA (Sedex Members Ethical Trade Audit)
THE ASSURANCE OF QUALITY
a commitment to achieving the highest standards for manufacturing, materials and process excellence
THE COMPANY IS CERTIFIED IN COMPLIANCE WITH
ISO 9001:2015
Quality Management System
ISO 14001:2015
Environmental Management System
FSSC 22000
Food Safety Management System
BRC Global Standard Food Safety
Rainforent Alliance Chain of Custody
Organic product cetifications - EU
Organic product certifications USDA NOP
Organic product certifications - JAS
While complying with other global standards and certifications we abide by the guidelines laid out by SMETA under the pillar of labour; and have the following in place:
- Human rights policy addressing supply chain, community and stakeholder engagement, valuing diversity, freedom of association and collective bargaining, safety and health at theworkplace, workplace security, child labour, work hours, wages and benefit and guidance and reporting for employees
- Anti-bribery and corruption policy
- Employee contract/agreements complying with local laws
- Compensation and benefits policy
- Communicating policies and procedures of the facility to all employees
- Training sessions including induction and refresher courses
- Internal audits to monitor level of compliance with social compliance standards
- A compliance officer has been appointed
- Free personal protective equipment for workers
- Formal grievance handling procedures in place
Along with other global standards and certifications
OUR PURPOSE
fulfilling a philosophy of kindness to people and nature
Planted 1 Mn cashew trees, annually contributing over LKR 2 Mn to the eastern economy
Supporting 3500+ differently abled children through the Rainbow Centre
Uprooted tea plants in degraded tea plantation to initiate a 3 km-long nature corridor
Empowering 2000 women through the Women's Development Programme
First open-air butterfly graden in Sri Lanka, home to 50 species of butterflies
Educating & empowering 3900+ youth through the Empower Culinary School and vocational training
Safeguarding 50 Kms of Sri Lankan coastline through the Beach Caretaker Programme
Scholarships for 500+ individuals through the MJF Scholarship Programme
First urban arboretum established with more than 500 plant species
Donated equipment worth LKR 64 MN, strengthening the healthcare sector during COVID
Provision for 517 plantation, non-worker and staff families affected by COVID-19
Supported the Department of Wildlife to gazette Kayernkerni coral reef as a marine sanctuary
Empowering over 2000 small entrepreneurs for better livelihoods
Established Sri Lanka’s first dedicated research station for climate change (led by a corporate)
Providing care and welfare for over 2,000 children of Dilmah tea garden workers daily through Child Development Centres.
Initiated Bee a Keeper project to protect, research and educate about precious wild bees.
